Kay Gowrinath Discusses Smart Tech and Customer Demands in CMSWire
Kay Gowrinath of Xquisite contributed commentary to CMSWire on how smart technology is changing customer demands.
Article Headline: “The Impact of Smart Tech on Customer Demands”
Subject: Kay Gowrinath
Brand: Xquisite
Journalist: Scott Clark
Publication: CMSWire
Published Date: 31/05/2023
Topic: Smart tech and customer demands
Coverage Summary: Kay Gowrinath of Xquisite contributed to CMSWire coverage examining how smart technology is influencing changing customer demands and expectations. The article focuses on the impact of connected and intelligent technology on customer experience, and includes commentary relevant to how businesses respond to shifting consumer behaviour. Xquisite's contribution sits within a wider discussion about the relationship between technology and customer expectations.
This contribution shows how technology insight can support technology PR through commentary on changing customer expectations.